Refund policy
At Hunter-petstore, we aim to make returns hassle-free because your satisfaction, and that of your furry companions, is our top priority. Here's how our Return Policy works:
Easy Returns: If you're not completely satisfied with your purchase, you can return eligible items within 30 days of receipt for a refund, exchange, or store credit, following these simple conditions:
Eligibility: Items must be unused, unworn, and in their original condition and packaging, with intact tags. Used, washed, or pet-damaged items cannot be returned.
Proof of Purchase: Include a proof of purchase, like an order number or receipt, with your return package.
Return Process: Contact our customer service team at [email protected] to initiate a return. They'll provide a return authorization and instructions.
Return Shipping: You're responsible for return shipping costs, unless the item is defective or damaged. We'll send you a trackable shipping label with $100 insurance limit for your convenience. However, we're not liable for lost or damaged return shipments in excess.
Refunds and Exchanges: After we receive your return, we'll inspect the items. Refunds will be issued to your original payment method within 7-10 business days. Exchanges and store credit will be processed promptly upon return approval.
Non-Returnable Items: For health and safety reasons, certain items can't be returned:
- Pet food and treats
- Opened or used grooming products
- Personalized or customized items
Defective or Damaged Items: If you receive a defective or damaged item, contact us immediately with photos. We'll guide you through the return process and cover the return shipping costs.
Restocking Fee: Some items may incur a restocking fee, which will be deducted from the refund amount.
International Returns: International customers are responsible for return shipping costs, customs fees, and taxes.
By shopping at Hunter-petstore, you agree to our hassle-free Return Policy. For any further assistance or inquiries, reach out to our customer service team at [email protected]. Your satisfaction is our commitment!
